SERVICE INNOVATION: MAKING IT HAPPEN
10/10/2019 | Every idea is only as good as its implementation. A panel of national and international executives will discuss this topic with the following questions: What are the keys to successfully implementing service innovations? What factors are essential to success? What are the obstacles involved? And is there anything that accelerates this process? We're interested in the perspectives of founders, companies and agencies, both in theory and in practice. Carmen Hentschel moderates the discussion. After the talk, there is time to share experiences and swap ideas.