»People are the core of every relationship« is the guiding principle that KMS MINDSHIFT has developed to provide strategic support to the branding program, Customer Experience department and ombudsman office, an important customer touch point.

We advise and coach the company through moderation, leadership development, team development and conflict communication training as part of the change management process. This inspires employees to reflect while building enthusiasm for the company and its work.


Involved areas of expertise



  • Change management
  • Management development
  • Brand and employee training
  • Personal coaching
  • Personality and competence development


Erste Bank


Finance & insurance


Marketing communication, customer experience and complaint management



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